This University is a public university in the heart of the Midlands, and currently the university is home to around 34,000 students in all areas of study. For just under the past 11 years, WB Power Services have been working with the University to provide a flexible, bespoke service contract, providing maintenance services for their incumbent back-up power supply.
WB Power have been the provider of generator maintenance services for the University since 2010
WB service engineers have spent a total of 180 hours servicing the on-site generator
As part of the maintenance contract, WB Power have provided 24/7/365 emergency cover to the University, with a guaranteed response time of 4 hours
WB Power have provided a cost effective, flexible solution to fulfil the maintenance and service needs of the back-up power supply for the facility. The service package contained one major service and one minor service per year, completed by a WB Power service engineer during normal working hours. Further details include:
On completion of each visit, a detailed service report was issued, detailing all work carried out and highlighting, if any, recommendations to keep the generator in a safe and reliable condition. Furthermore, oil samples are taken at time of the service, which would then be sent away for laboratory analysis. This would further enhance the ability of the engineering team to flag any issues before they develop.
The University have maintained their professional relationship for 11 years due to WB Power’s ability to offer a customer focused, honest and efficient service. WB Power have utilised their expertise to keep the site’s incumbent generator in excellent operational condition.